Privacy Policy

Last updated: March 20, 2026

This Privacy Policy describes how PropIndex Malaysia collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Information We Collect

We collect various types of information to provide and improve our services. When you visit our website, we gather information about your browsing behavior, including pages visited, time spent on our site, and referral sources. If you create an account or contact us, we collect personal details such as your name, email address, and any messages you send. We also collect technical information including your IP address, browser type, device information, and operating system. Additionally, we use cookies and similar tracking technologies to enhance your experience and gather usage statistics.

How We Use Your Information

We use the information we collect to deliver, maintain, and improve our services related to housing market analytics and property sector economics in Malaysia. Your data helps us personalize your experience, provide relevant content about residential price trends, affordable housing programs, and household affordability ratios. We analyze usage patterns to optimize our website’s functionality and user interface. We may also use your information to send you updates, newsletters, or communications about our services, though you can opt out of marketing communications at any time. We never sell your personal information to third parties.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold about you and receive a copy in a portable format. You have the right to correct any inaccurate or incomplete information. You can request deletion of your personal data, subject to certain legal obligations we may need to maintain. You also have the right to object to our processing of your information and to restrict how we use your data. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty days of receipt.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data, secure server infrastructure, and regular security audits. However, no method of transmission over the internet is completely secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you create.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device that help us remember your preferences and track your interactions with our site. We use both session-based cookies that expire when you close your browser and persistent cookies that remain on your device. These tools help us understand how visitors use our website, which content is most valuable, and how we can improve our services. You can control cookie settings through your browser preferences, though disabling cookies may affect functionality.

Third-Party Services

We may use third-party service providers to help us operate our website and conduct our business. These providers may have access to your information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality of your data. We do not control the privacy practices of third-party services, and we encourage you to review their privacy policies. Our website may contain links to external websites; we are not responsible for the privacy practices of those sites. Your use of third-party services is governed by their own terms and policies.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained as long as your account remains active. If you delete your account, we will remove your personal data within thirty days, except where we are required to maintain records for legal, tax, or regulatory compliance. Aggregated and anonymized data may be retained indefinitely for analytical purposes. You can request deletion of your data at any time by contacting us.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date and, where appropriate, by sending you an email notification. Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.